But an error occurred while trying to check connection with mail server - Authentication Failed using the given username and password.But an error occurred while trying to check connection with mail server Problem connecting to mailbox.
Probably the workstation might be switched off or does not exist. Cons ServiceDesk Plus from ManageEngine is very limited in features and functionality. Call us today for a fast, free consultation. 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4.0 5 Value for Money 4.0 5 Customer Support 4.0 5 Functionality 4.5 5 Ratings Breakdown 5 stars ( 75 ) 75 4 stars ( 50 ) 50 3 stars ( 16 ) 16 2 stars ( 4 ) 4 1 stars ( 3 ) 3 Pros Its good, easy to use, fast, functional. I can recommend it to small companies that do not have hundreds and thousands of user hits per day. Cons This is a great software but updating versions can be a pain, due to the confusing documentation on this matter Some things like change management are a bit confusing and cumbersome to use but the set of features is fantastic for the price. I am not too fond of the general user interface but it gets the job done nonetheless. Manageengine Service Desk Support Free Trial LessWrite a Review Browse ManageEngine ServiceDesk Plus Reviews Filter by: Industry Size 1 employee 2-10 employees 11-50 employees 51-200 employees 201-500 employees 501-1,000 employees 1,001-5,000 employees 5,001-10,000 employees 10,000 employees User Rating 1 Star 2 Stars 3 Stars 4 Stars 5 Stars Time Used Free Trial Less than 6 months Less than 12 months Less than 2 years More than 2 years Sort by: Recommended Most Recent Showing -49 - 0 of 148 results July 2018 Leia from Listerhill Credit Union Verified Reviewer Company Size: 201-500 employees Industry: Financial Services Time Used: More than 2 years Review Source: Capterra Ease-of-use 5.0 Value for money 5.0 Customer support 5.0 Functionality 5.0 July 2018 ManageEngine has Streamlined our Helpdesk We were previously on BMC RemedyForce and it would take me an entire day to configure a simple ticket template. Their support staff and developers are the best in the business and I cant say enough good things about my experiences working with them. Pros Its easy to use and configure Their support staff and community are absolutely incredible. They even have FREE master classes to help you learn more about how it works, and user conferences where the actual developers give you hands-on training, so you find out even more about administering it. I just cant say enough good things about it Cons The feature requests sometimes take a while to come through, but that you can put them in at all is a definite pro. They listen to their users July 2019 Sam from Tax Defense Network Verified Reviewer Company Size: 201-500 employees Industry: Financial Services Time Used: More than 2 years Review Source: Capterra Ease-of-use 5.0 Value for money 5.0 Customer support 2.0 Functionality 4.0 July 2019 Great ticketing system for helpdesk This is a great helpdesk application for most small-to-medium companies who dont need all the extra features that come with Autodesk, connectwise or Salesforce. Worked directly out of the box with minimal configurations needed. Cons Reporting isnt that user friendly, upgrades dont allow skipping of versions, not cumulative. Support isnt that good in resolving issues, so luckily we havent had many Reasons for Switching to ManageEngine ServiceDesk Plus Spiceworks wasnt working correctly and was misreporting assets. TIcket system wasnt user friendly and techs didnt know how to use it, even after training. We can spend more time handling tickets and less time managing the program that handles tickets. Cons The product is updated almost monthly and when we do get time to update, there are a bunch of them to do. Reasons for Choosing ManageEngine ServiceDesk Plus It was cheaper and seemed to do the basics we needed it to. Manageengine Service Desk Support Plus ServiceDesk ForCompany Size: 201-500 employees Industry: Financial Services Time Used: More than 2 years Review Source: Capterra Ease-of-use 4.0 Value for money 3.0 Customer support 3.0 Functionality 2.0 December 2016 Basic Helpdesk Application Our company has been using ManageEngine plus ServiceDesk for our IT Helpdesk support system for several years now. Although this application has been reliable and used widely by our IT support team, it is limited on features and functionality. The support for the application from ManageEngine has been somewhat limited as well. If you are looking for a very basic IT support system, then ManageEngines ServiceDesk might be a good fit. The application is just limited on what it can do and its ability to scale to fit our needs. Pros ServiceDesk Plus from ManageEngine is fairly easy to implement and provides the most basic needs of an IT support application.
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